Contact HQLA about a size or a finish

One address, read by a person: [email protected].

Write to us about

• A size on a page that looks wrong or does not match the listing.
• A gauge or a millimetre figure you cannot find on a piece.
• A piece of ours that is not in this catalogue.
• A broken page, a photograph that will not load, a link that goes nowhere.
• Anything about how this site is built or how we choose what to list.

Write to the storefront about

• An order that has been placed, changed or cancelled.
• Delivery, tracking and address problems.
• Returns and refunds.

We have no access to any of those. The account, the payment and the parcel all sit with them. See ordering and delivery.

Ask a piercer about

What gauge you were pierced at, whether a size is right for your anatomy, when jewelry should be changed, and anything at all involving skin. We cut metal to a measurement. A piercer works with the person wearing it, and that is a different job.

Replies

We answer in the order things arrive. A message with the page address in it gets answered faster than one without, because the first thing we do is open the page.

Where we are

Post reaches us at the address below. It is a workshop rather than a shop counter, so there is nothing to browse there and no jewelry is sold over it. Anything to do with an order that has already been placed still belongs with the storefront.